Earlier today, when my husband called me from a store using our cellphone I got a big shock … instead of seeing our normal cellphone number I saw a number with my husbands name above it but the number was from Ottawa Ontario instead of Toronto.
I didn’t know what was going on .. I immediately told my husband to hang up because I thought we’d either be charged long distance or roaming charges and I also suspected that maybe our cellphone number had been changed. But how … why?
I immediately called our cellphone provider – Rogers – and asked for the department of major screw ups. Yes I said that. LOL It seems they don’t know what happened. I was asked – are you moving to Calgary and then they asked if I was moving from PEI? and I said no … I’ve lived in Toronto for 20 years … I’m not moving and I didn’t ask for my number to change, get my old cellphone number back. I was so upset- I swear I just about needed an ekg especially when she told me that there was also a $400 charge on my bill!
Lucky for me the Rogers person I was talking with was calm and helpful and after talking with her for about 30 minutes we got everything straightened out and I got my old cellphone number back. I’d had that cellphone number for about 15 years so it would have been terrible to lose it. I still don’t know how or why they gave it away and I want some explanations.
I’m seriously thinking of leaving my cellphone provider … if you have any suggestions as to who might be better in the Toronto area .. please let me know.